What You Will Need
Your Throne device powered on
Access to the device buttons
The Throne app installed on your phone
Ensure the device is unplugged during reset procedures
The reset process takes about 20 seconds.
Locate Button 1 and 2 on the Device
Button 1 and 2 are located on the Throne device near the camera housing. Button 1 and 2 are marked with one and two braille dots for accessibility.
For standard resets, make sure the device is powered on before continuing. For troubleshooting unresponsive devices, ensure the device is unplugged.
Press and Hold Button 1 and 2
Press and hold Button 1 and 2 continuously.
After about 5 seconds, the pairing lights sequence of the LEDs around the camera will begin to illuminate
Continue holding the buttons as the LEDs blink; this should take 10-15 seconds
Note: Do not release the button during this process until complete. Ensure the device is unplugged during this procedure.
Complete the Reset
At approximately 15 seconds:
The LEDs will automatically turn off
If the LEDs are held after this the process will restart
Release the button after the lights turn off on their own.
Important Notes
A reset does not delete your account or past session history
Resetting should be used only when needed
Testing with different cables and outlets can help identify power source issues
If your issue is related to session detection or Hands Free mode, a reset may not be required. If the device remains unresponsive with no LED lights after completing all steps, the issue may be hardware-related. Please contact our support team for further assistance or to arrange for service or replacement.